Privacy Policy

Effective Date: 6/2/2025

Lifeline Recovery and Wellness is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy outlines your rights and our responsibilities under federal law, including the Health Insurance Portability and Accountability Act (HIPAA) and applicable regulations such as 42 CFR Part 2, governing the confidentiality of substance use disorder treatment records.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your protected health information (PHI)

• Provide this notice to explain our legal duties and privacy practices

• Notify you if a breach occurs that may have compromised your PHI

• Comply with the terms of this Privacy Policy until revised

We reserve the right to update this Privacy Policy at any time. Any revised policy will apply to all PHI we maintain and will be made available on our website, by request, and at our physical location.

Confidentiality of Substance Use and Mental Health Records

Your records at Lifeline Recovery and Wellness may include sensitive information related to substance use or mental health treatment. These records are protected by federal law (42 U.S.C. 290dd–2 and 42 CFR Part 2). In general, we may not disclose this information without your written consent unless:

• Required by court order

• Necessary in a medical emergency

• Used for research, audit, or program evaluation as permitted by law

• Required for reporting certain crimes on premises or threats of harm

• Required to report suspected child abuse or neglect

Violations of these laws may be reported to appropriate federal authorities.

Permitted Uses and Disclosures of PHI

We may use or disclose your PHI for the following purposes:

Treatment

To provide, coordinate, or manage your care among providers within Lifeline Recovery and Wellness.

Payment

To determine eligibility, process insurance claims, or collect payment for services rendered.

Healthcare Operations

To support internal functions such as quality improvement, licensing, training, and program oversight.

Business Associates

We may share PHI with contracted entities performing services on our behalf. All business associates are required to safeguard your information and comply with 42 CFR Part 2 where applicable.

Legal Disclosures

We may disclose PHI:

• In response to valid court orders

• To report a crime on our premises or against our personnel

• To address a serious threat to health or safety

Your Rights Regarding PHI

Right to Notice

You have the right to receive a copy of this Privacy Policy in paper or electronic form at any time.

Right to Access

You may inspect and obtain a copy of your PHI. Requests must be made in writing. In certain cases, access may be denied in accordance with law, but you may request a review of the denial.

Right to Amend

If you believe information we maintain about you is incorrect or incomplete, you may request a written amendment. We may deny the request under certain conditions and will provide a written explanation if so.

Right to Request Restrictions

You may request limitations on how we use or disclose your PHI. While we are not required to agree in most cases, we must honor a request to restrict disclosure of PHI to a health plan when you’ve paid out-of-pocket in full for services.

Right to Confidential Communications

You may request to be contacted in a specific way (e.g., only by mail or at a specific phone number). We will honor all reasonable requests.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI for up to six years. This does not include disclosures made for treatment, payment, or with your authorization. Fees may apply for multiple requests within a 12-month period.

Right to Breach Notification

You have the right to be informed if your PHI is compromised by a breach.

Right to File a Complaint

You may file a privacy complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Google Analytics and Cookies

Our website uses Google Analytics to understand how users interact with our site. This tool collects data such as:

• IP address

• Browser type

• Pages visited

• Time spent on the site

Google Analytics does not collect personally identifiable information such as your name or contact details. The data collected is used solely to improve website functionality and user experience.

Cookies are used to track return visits. You can disable cookies in your browser settings at any time.

To learn more, visit the Google Privacy Policy.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Lifeline Recovery and Wellness
255 Great Valley Parkway, Suite 200
Malvern, PA 19355
Phone: (267) 699-7242
Email: info@lifelinerecovery.com